Local Services
Doing Business With Us
Wabash Telephone Cooperative, Inc. is a not-for-profit corporation formed under Illinois law in Louisville, Illinois, April, 1952. It provides local exchange service in areas of Clay, Edwards, Effingham, Jasper, Marion, Richland, Wabash and Wayne counties. It's members are represented by nine directors. The cooperative's regular board meetings are held the second Thursday of each month and its annual meeting the fourth Thursday in April. Wabash has nine exchanges.
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Recognizing Telephone Company Employees
For your protection, every telephone company employee carries an identification badge with a picture and the employee's name and identification number. Contractors working for the telephone company also have badges that state their affiliation with us.
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Rates & Policies
Copies of our rules and regulations and schedules of rates are available at our service office and are open to public inspection.
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Number Changes
The telephone company reserves the right to and may, at its discretion, change the customer's telephone number.
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Call Announcement
For customers disconnecting from any of our exchanges that wish to have their new number announced. The charge for this service is $5.00 per month. The customer may specify number of months they want the announcement to run.
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Directory Listings
Your name will automatically be added to our white pages when you have a phone installed unless you ask for an Unlisted Number. You can add other names or phone numbers if you wish:
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Additional Residence Listings
are for other people in your household with different names.
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Additional Business Listings
can put your name as well as your business' name in the White Pages.
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Alternate Call Listing
give another phone number for after-hours calls or if there is no one to answer at the first phone number.
Every effort is made to make the directory as accurate as possible. If an error occurs, please advise the service office so the listing can be corrected in future directories.
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Statement of Non-Discrimination
Wabash Telephone Cooperative, Inc. is the recipient of federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization's programs or activities. The person responsible for coordinating this organization's nondiscrimination compliance is Dave Grahn, Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.
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Lifeline and Link Up programs offer financial assistance
Eligible low-income households can receive financial help with the cost of phone installation and basic local phone service by ca1ling the local phone company. Two federal programs and one state Program provide funding for this type of assistance. The federal Link Up program offers a discount of up to $30.00 off the cost of installing a phone. The federal and state Lifeline provide a monthly discount off the cost of basic local phone service. To qualify for assistance, households must participate in one of the following government programs. Federal Housing Assistance Program, Food Stamps, Low-Income Home Energy Assistance Program (LIHEAP), Medicaid or Supplemental Security Income (SSI).
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Establishing or Transferring Phone Services
• To establish new or to transfer residential phone service, please call your local service office.
• To establish new or to transfer business phone service, call or visit your local service office.
To enable us to process your order to establish phone service, we will need to know your complete address and how you want to
be listed in the directory .We also need to know about previous telephone service in your name, and other credit information. We will ask for identification, and a number where you can be reached either at work or through a friend or relative until your service is established.
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Installation Rates
Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service you want.
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Deposit Policy
Customers may be asked to pay a deposit to establish telephone service. The amount of your deposit is determined when you apply for service.
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You will be Billed for Changes in Your Service
All changes, except termination of service, and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your service representative for different services.
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How You are Billed
Charges for local service and equipment are billed one month in advance. Toll charges are billed usually one month in arrears.
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How, When, & Where To Pay Your Bill
Your payment due date is at the top of the first page of your bill. Your payment is considered late if we receive it after that date. You may pay in person at the business office or place your check or money order in an envelope and drop it in the night deposit box located on the front of the building at the business Office.
You may pay your bill by mail. A return envelope is included with each monthly bill to make paying by mail as easy as possible. Please allow several days for your payment to reach us. Please put your check or money order (with your telephone number written on it) and the payment stub in the envelope provided.
You can pay your bill at the local service office or at any of the following banks:
Xenia - First Community Bank of Xenia
Cisne - Cisne State Bank
Mt Erie - Mt Erie State Bank
Flora - First Community Bank of Xenia-Flora
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Automated Payment Plan designed for paying your bill through your bank.
You don't have to spend your time writing a check, driving to pay your bill or buying stamps to mail your bill. Your payment is always on time. Your bank will automatically deduct the amount of your telephone bill from your checking or savings account on the due date each month. A copy of your telephone bill will be sent to you for your records. For automatic bank payment, contact your service representative for more information.
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Error On Your Bill
If you have a question on your bill, call your local service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you'll maintain a good payment record while the problem is being investigated.
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Paying The Bill On Time, So Your Service Will Not Be Disconnected
If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, you telephone service may be disconnected.
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How To Get Your Service Restored
All past charges must be paid before your service can be reconnected, and you will be charged a restoreal fee. You may be asked to pay a deposit.
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Equipment Lease Package
Our equipment lease package is the most complete service available from your cooperative. We will provide and maintain quality touch tone telephones in your home or business and maintain the wiring. A repairman will repair or replace the leased equipment at no charge if you have service problems.
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Customers Who Own their Own Telephone Equipment
The cooperative maintains the telecommunication lines and related network that are outside your home or business at no additional charge to you. Members who own their telephones and equipment are responsible for maintenance of the part of the line inside your home or business. The inside line starts from the Network Interface Device (which is usually a gray box attached to the outside of your home or business) to the telephone set or other equipment. You will be billed a CPE visit charge if we come to your home or business and find a problem that doesn't involve our facilities, such as a problem with your telephone, jacks or inside wiring. If any of these are defective, we can make the repairs for you, but you will be billed extra charges for the materials needed to make the repair. The charges you pay for basic service does not cover repairs to your inside wire or jacks. It is your responsibility to get your wire or jacks repaired if something does go wrong. The cooperative offers a wire maintenance plan to maintain your inside wire for you. This plan is available to residential and single line business customers only.
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CPE Visit Charges
8 a.m. - 5 p.m. Monday-Saturday $25.00
5 p.m. - 8 a.m. Monday-Saturday $50.00
Holidays & Sundays $75.00
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How To Determine If Your Problem Is Inside Or Outside Your Home Or Business
If you have a Network Interface Device, you can determine if the problem is inside or outside of your home or business. When you have a problem with your phones whether its static, no dial tone, or some other problem, take a phone, line cord, and a screwdriver outside to your Network Interface Device (gray box located on the outside of your home or office ). Open the front cover by loosening the screw. Inside is a telephone plug like the one on your line cord. Unplug it and plug in your telephone. If you still have the problem, then it is most likely on the cooperative's network. If you do not have the problem when you are plugged into the Network Interface Device, then the problem is on your side. Be sure to reconnect the plug in the Network Interface Device.
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Inside Wire Maintenance Plan
Inside Wire Maintenance plan is an optional monthly service for residential and single line business customers that provides repair protection for the telephone jacks and wires inside your home or office. This plan costs $.50 a month and includes all of the wiring that runs from the Network Interface Device into your home or business, through the walls, and into the jacks where you plug in your phones. With this plan the cooperative will repair faulty jacks and inside wire at no additional charge. With the Inside Wire maintenance Plan you'll never again pay for unexpected or expensive repairs to your jacks or inside wire.
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Money Saving Tips
Before calling repair service unplug any cordless phones, answering machines, computer line or TV satellite receiver, if they are connected to the telephone network. These items cause the majority of the problems. If you are having problems with your Caller ID display unit, try replacing the batteries.
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Local Calling
If your prefix is 446 you may call prefix(s) 298 toll free.
If your prefix is 665 you may call prefix(s) 678, 686 toll free.
If your prefix is 673 you may call prefix(s) 835, 854, 897, 898 toll free.
If your prefix is 678 you may call prefix(s) 665, 835 toll free.
If your prefix is 686 you may call prefix(s) 665 toll free.
If your prefix is 835 you may call prefix(s) 673, 678, 897, 898 toll free.
If your prefix is 854 you may call prefix(s) 673, 897 toll free.
If your prefix is 897 you may call prefix(s) 673, 835, 854, 898 toll free.
If your prefix is 898 you may call prefix(s) 673, 835, 897 toll free.
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